Frequently Asked Questions:
1. Do I need a web site?
A: Yes. Firstly, you can reach innumerable people by means of a web site, who cannot be reached otherwise. Secondly, your prospective clients can view your products and services, or any other thing that you want to share, without leaving the comfort of their home. Whatever be your business, you can always use the World Wide Web to grow it and earn profit.
2. What is Web site Development?
A: Web site Development refers to the total process of creating, hosting, publishing, marketing and maintenance of a web site. All these stages work together and are dependent on each other. Every stage has its unique purpose and affects the final output as a whole.
For example: if a web site is not created or designed, you cannot publish it; without a server, you cannot broadcast your web site on the World Wide Web; if you don’t have a registered domain name, optimization and marketing techniques will not work.
3. Why should I use the web site design and development services of WebDesignExperts4U and not another company?
A: Choose us because we provide customized service at competitive prices, are prompt in our communication and honor deadlines.
4. How do I send my work to you?
A: E-mail/FTP: In case your documents are in a digital format, send us the same via e-mail. If the size of your documents is large, you can FTP your work to a specified location
and let us know about it.
Courier: You can send us your paper documents via authentic International Couriers.
Standard Mail: This takes the maximum time as compared to other two but you may use it as well.
5. Give me the sketch of your work process from the initial till the final stages?
A: To begin with, we need an initial deposit on all projects. We will give you a web site questionnaire and a business analysis form. These will help you fine-tune your ideas, objectives and requirements and helps us to get a clear idea of your web site’s concept and vision on which it is based. We require a clear vision so that you get your appropriate design the first time itself. Next, we will send you a Project Proposal with our working agreement, clarifying at the same time what we do. We will also give you the estimated time period and cost for your project.
After this, the design phase begins. We will send you a full mockup graphic demonstration of what we have understood and created based on your vision. Next, we will work together and make any changes that are required. After you approve these pages, we go into the next stage - HTML and Content. You need to give us all the content so that we can complete your web site. However, e-commerce processes will be somewhat different. We will also take the responsibility of order testing and offer training and support as required.
6. How do I communicate with you during the development phase?
A: We offer two basic ways of communication-
a. Message Board
b. Online Chat
You may also call our development center at (+91) 33 22251599 from Monday to Friday between 10 am (IST) to 7pm (IST).
7. How will I receive my project after it is finished?
A: After we receive the final payment, you get the finished project. We will send you the electronic files of your project via floppy, e-mail or CD on your request. We will also keep a copy of your project for ourselves should you need updates at a later stage or lose your copy inadvertently.
8. How long will it take to design my web site?
A: Once you finalize the designs of your web site and give us the content, we usually take a few days to make your web site up and running. In fact, the actual time of completion depends on the scope, size and nature of your web site. The total time frame can fluctuate if a lot of changes are made during the design phase. Our team will work with you to ascertain that every aspect is handled properly so that an affordable web site is made within a reasonable time frame.
9. Are there any hidden costs for your web site design or development services?
A: No! Once we get all the information about your needs, we will give you a price for your project. This price stands firm for the agreed services. The only time when a given price is revised is when you ask us to create an additional page or add some other material, not previously agreed upon, before the completion of your web site.
10. Can I update my web site?
A: Yes, you can. WebDesignExperts4U offers updating, maintenance and marketing services. We charge rates based on hours of work for these services. Otherwise, we can also give you a quote for these services per instance. If you need, we can provide the requisite training for you and your staff too.
11. Will my web pages function with any browser?
A: They should. WebDesignExperts4U will examine all pages of your web site in Internet Explorer (IE), Mozilla, Netscape, AOL and Opera (the primary browsers) and do its best to ensure that each of these browsers display your pages correctly. We use HTML 4 (depending on the requirements of your project), the universal code supported by all browsers, to create your web pages. In spite of this, different browsers have a tendency to display the same page in a different way. Since it is not possible to get rid of this problem always, we ensure that IE, the most widely used browser, shows it correctly.
As a client, you have to keep one thing in mind. Some elements like a PowerPoint presentation may only be seen with the Internet Explorer while some others may only be visible with Netscape. So, you need to keep your target customers’ choice of an alternative browser while planning the layout of your web site.
12. Can you create a banner advertisement, design a logo for my site or copy my corporate logo?
A: Yes, we can. Depending on your requirements, we can create banner ads, design a new logo, copy a corporate logo or even give a makeover to your existing logo.
13. How is web designing different from web maintenance?
A: Web designing is the actual process of creating a web site. After going through the options available, choices related to styles, fonts, themes, page layout, colors, content and graphics are made. We work towards giving a unique look and feel to your web site that would match your online business image.
Web maintenance takes care of updating and changing the content of your web site. The web-designing services are different from the web maintenance ones and we have specific contracts for them. In case you need to add some more e-mail ids to your existing ones, just send us an e-mail with the new account name. We will update the same at no extra charge. However, it is our suggestion that you sign a maintenance agreement with WebDesignExperts4U or train your personnel to do these chores in-house. Signing a maintenance agreement with us will save you the trouble of regular maintenance tasks like maintaining links, keeping your content fresh, submitting your web site to search engines and keeping it user-friendly. The charge of maintenance services depends on the time spent, which in turn is related to the type of web site (e-commerce or informational) and on your own particular business requirements.
14. How many pages are there in an average site?
A: The number of pages of an average site varies between 7 and 20. However, the objective of the web site and the nature of your online business should be taken into consideration while deciding on the number of pages.
15. How do I decide on a domain name?
A: Your choice of a domain name depends on how you will use it. If you intend to tell the name over the phone, pick one that can be easily said. It is advisable to choose a domain name that is simple and memorable.
16. Can you register my domain name for me?
A: Yes, we can.
17. How is a "static" site different from a "dynamic" site?
A: The pages of a "static" site are written in HTML only. Each page is written as a separate document. There is no database that these pages can draw on. Functionally, this means that every time you need some change, you have to go into each page and edit the corresponding HTML. You can either pay us to do the changes or do it yourself using a web page editor like FrontPage. Many complex codes are used to design a "dynamic" site. Such a site can do a lot more as compared to a "static" site. For example, we can create a login area for you, using which you can change different parts of the site or add new products or additional information. This is possible as each page of a "dynamic" site draws on a database and the information stored in that database can be changed by means of another interface. Dynamic sites will reduce the ongoing maintenance costs. However, the cost to develop a "dynamic" site is more, as it requires more complex coding. A content management utility also needs to be prepared, which will help you to handle your web site information. Another advantage of a dynamic site is that it allows you to change only the site’s content and not its design. So, you can’t even accidentally tamper the visual plan of the site. Dynamic sites can be easily expanded as they help in data management in an efficient style. Many clients prefer a combination of static and dynamic pages for their web site, having some pages like the contact information as static and some dynamic areas like the product catalog section where information or pictures need to be changed regularly.
18. How is a client involved in the design process?
A: WebDesignExperts4U prefers a thorough discussion with our clients from the initial stages of a project. We encourage our clients to share their ideas and bring forth any color combinations/swatches or samples that they would like to have in their web site. During the designing phase, the client needs to approve certain steps before work proceeds to the next level. Once the project is finished, the client may request the artwork in different formats.
19. How frequently should I update my web site?
A: It depends on what objective you have regarding your online business but we suggest you to have a specific plan for this. For optimization purposes, content plays a decisive role and having "fresh" or new content on your web site will help it in getting a good ranking. If you have a small business, you may want to update some pages only twice a year. In case you have a page on the latest news on your site, you can add a note once every month or every two months. For database or e-commerce web sites, you need to add fresh content more frequently. If you aim at optimization, you can talk to the optimization specialists at WebDesignExperts4U about the importance of putting new content on your web site and the best way to do it.
20. How do you proceed while designing logos?
A: At first, we discuss the client's requirements and his target market. We also ask the client how the logo will be used. We then ask for some samples of existing logos that the client likes to have an idea of what appeals to him. Sometimes the client has a clear design concept while at other times, he has no idea. Either way, our designers collect enough information regarding the client’s taste and requirements before they get to work. We offer flexible rates for our logo design services. Whether you need to view only a few concepts or many, WebDesignExperts4U can offer you just what you require.
21. Why does the design of a web site matter as long as the site works?
A: When visitors come to your site, they will stay at the site only if it creates a positive first impression on them. So, the appearance of your web site is an important aspect. A visitor will be interested in your products and services and explore your site only if it has an appealing design and is easy to navigate. As you are marketing your business on the World Wide Web, it is important to offer the best that you can.
22. I have heard that my web site can even help my employees do their jobs. Is this true?
A: Yes, it is true. Most people view the Internet as a place to expand their businesses by using e-commerce. However, very few people know that a web site can also increase efficiency of work and reduce expenses. Placing business processes online, especially those done on a regular basis, is possible for all types of businesses.
23. Can I see my site’s design during the development phase?
A: Yes, you can. Once we complete the design for your main page, we will upload it on our server and ask for your approval. After you approve it, the rest of the web site will be developed.
24. Can I make changes to either the design of the site or text content once work has begun?
A: Yes! After the main page is uploaded for your approval, you can let us know of the desired changes and we will do it accordingly.
25. What screen resolution will my web site have?
A: Whatever screen resolution you will choose. As most people prefer the screen resolutions set at 800x600, that's what we usually design for. However, depending on your requirement, the screen resolution can be set to match your choice.
26. What kind of graphic design services do you offer?
A: WebDesignExperts4U offers a wide range of comprehensive graphic design services. We provide brochure design, logo design, web site graphics, illustrations, direct mail design, stationery that includes business card, mailing label, envelope, letterhead, presentation folder design and any other printing required by your business. Contact us to know more about what we can do for you.
27. Will I need any special software to run my web site?
A: No! You will only need a web browser to run your web site.
28. I have decided to use your web site design services. What is my next step?
A: You can contact WebDesignExperts4U by sending a mail at Sales@webdesignexperts4u.com. Otherwise, you may also call our development center at (+91) 33 22251599 from Monday to Friday between 10 am (IST) to 7pm (IST) in order to discuss your project.
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